Michelle Matthews

Los Angeles, CA

 

I am a Lead UX and Product Designer, driven by data and heart. In the last 6 months, I have launched a proprietary B2B mobile product, shipped several bottom-line raising consumer-facing features, in addition to leading a full redesign and rebranding of a multi-platform consumer facing app. My passion lies not just in building products, but in building and mentoring teams.

 

EXPERIENCE DESIGN MANAGER

Heal  |  Century City, CA  |  April 2017 - present

Spearheaded the product design team, creating an intuitive experience and service that brings comprehensive, accessible healthcare to users.

- Shipped a full redesign and rebranding (UX and UI) of the consumer-facing iOS, Android and responsive web-based apps in 6 weeks

- Launched an iPad app for for our providers, including task management and scheduling features

- Led the design of new products features, including telemedicine, primary care physicians

- Designed Wellbe, an in-home hub that connects multiple health devices, syncing together with the Heal consumer and provider apps, moving Heal from a service to a technology company. Honoree at CES 2018.

- Established a design research practice by leading user interviews, usability testing, contextual inquiry and synthesized research into actionable insights

 

INSTRUCTOR

UCLA Extension  |  Los Angeles, CA  |  May 2017 – Present

Instructor for UCLA Extension Visual Art’s User Experience certificate program, currently teaching and designing curriculum for UX: Mobile First and User Experience I.

 

UX DESIGN LEAD

Left Field Labs  |  Marina Del Rey, CA  |  Oct 2016 – June 2017

- Led UX on an app for celebrity fitness client, Tone It Up

- Spearheaded strategy and user research efforts (recruitment, contextual inquiry, card sorts, synthesizing and analysis), spearheading feature creation and app functionality. I created personas and user flows, and designed the interface for the iOS app

and the accompanying CMS

- Featured in App Store in Oct ‘17 and as App of the Day in the App Store in January 2018

 

EXPERIENCE DESIGNER

Team One  |  Playa Vista, CA  |  Aug 2015 – Oct 2016

- Established user-testing practices as the lead UX researcher in the agency

- Designed and implemented research practices by establishing the agency’s first enterprise usability lab

- Trained teams cross-functionally on user-centered design practices and research.

- Worked on the Lexus business, providing expertise for .com optimization, creating personas, user journeys and responsive web designs.

- Managed and mentored a team of 3-4 experience designers (junior level and interns)

 

FREELANCE UX DESIGNER

Independent Contractor  |  Los Angeles, CA  |  Oct 2014 – Oct 2016

Full-service UX offerings, including strategy, research and design. Clients have included CBS, RAPP Los Angeles and Adopt-a-pet.com.

 

EXPERIENCE DESIGNER

RAPP  |  Los Angeles, CA  |  Jul 2013 – Oct 2014

- Mastered responsive design and rapid prototyping for a full site redesign of Gerber.com

- Implemented qualitative research plans and strategies, creating data-driven user personas for Bayer’s first digital product launch for Adempas

. Lead teams in creating useful and effective experiences for clients such as Gerber, Bayer, Humana, Merck (NuvaRing, Nexplanon), Pfizer (Viagra), Electrolux and Comcast NBC Universal

 

USER EXPERIENCE DESIGNER & CONTENT STRATEGIST

Night Agency  |  New York, NY  |  Oct 2014 – Oct 2016

UX work for clients including Purina Dog Chow, PowerBar, Hanes, Champion, Kiehl’s, Buitoni and Toyota

 

FREELANCE UX DESIGNER AND INFORMATION ARCHITECT

Independent Contractor  |  New York, NY  |  Jan 2009 – Jul 2012

Freelanced as a UX designer and information architect in the New York area, working on projects for clients such as FedEx Office, WebMD and Pfizer across several platforms.

 

EXPERTISE

User Research  |  Mobile UX/UI |  Responsive Web  |  Service Design  |  iOS and Android

 

SKILLS

User Experience  |  User Research  |  Responsive Design  |  Sketch  |  Prototyping  |  Mobile Design  |  Invision  |  UX Strategy  |  Principle  |  Rapid Prototyping  |  User Interface Design  |  Interaction Design  |  Style Guides  |  Personas  |  User Journeys  |  Adobe Creative Suite